Need help troubleshooting your power bill?

The Consumer Advocate represents consumers and ratepayers in proceedings before the Public Utilities Board. This mandate is established in the Public Utilities Act. The Consumer Advocate does not have the ability to resolve individual power bill issues.

For help with individual power bills, we recommend contacting Newfoundland Power or NL Hydro directly by phone or email.

For help with Newfoundland Power
1-800-663-2802
customerrelations@newfoundlandpower.com

For help with NL Hydro
1-888-737-1296
customerservices@nlh.nl.ca

Contact us by phone, email, or the form below.

  • consumeradvocate@odeaearle.ca

  • (709) 853-5530

Contact form

You can also contact the Consumer Advocate by filling out the form below.

When preparing your message, please:

  • Include the municipality or region where your issue is taking place

  • Include whether your issue is related to Newfoundland Power or NL Hydro

  • Describe your issue without including any sensitive or private details

  • Keep correspondence respectful